Return Policy
At Axau, your satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help.
1. Return Period
You may return most new, unopened items within 30 days of delivery for a full refund.
2. Conditions for Return
- Products must be unused, unopened, and in the original packaging.
- To complete your return, we require a receipt or proof of purchase.
3. How to Return an Item
- Contact our customer service team at [email protected] or call +1 330-208-6841 to initiate your return.
- We will provide you with a return authorization and instructions on where to send your item.
4. Refunds
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed to your original payment method within 7-10 business days.
5. Return Shipping
- Customers are responsible for return shipping costs unless the return is due to a defective or incorrect product.
- We recommend using a trackable shipping service for returns.
6. Exchanges
- If you would like to exchange a product, please contact us directly to arrange it.
7. Non-Returnable Items
- Opened or used products.
- Gift cards or promotional items.
Contact Us
For any questions about returns or exchanges, please reach out to us at:
Email: [email protected]
Phone: +1 330-208-6841